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Flight Deck Half Marathon & 5K FAQs & Contact

Can I register on race day? Can i bring my dog? Find the answers to these questions and more on the Flight Deck Half Marathon & 5K FAQ page.

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Live Event FAQs

Can I register on race day?

Yes. You can register on race day and pay with a credit card via our online registration platform.

What time does the race start?

The half marathon starts at 8:00 AM and the 5K starts at 9:15 AM.

Where can I check to see if I'm registered?

Can I update my registration information?

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account.

Can I transfer to one of your other races?

Yes! To transfer your entry to another event, simply follow these steps:

  1. Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
  2. Click registrations on the left black toolbar.
  3. Click the three dots in the upper right corner of your registration you would like to transfer to.
  4. Click “Transfer Registration” and follow the steps to choosing your new event!

All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.

Can I transfer my registration (bib) to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Can I defer my registration to the following year?

Yes! To defer your entry to the 2024 event, simply follow these steps:

  1. Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
  3. Locate your desired event location in the dropdown menu, then click ‘Search.’
  4. From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!

All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.

Can I move down to the 5K or up to the half marathon?

Yes. You may switch from one race to another. To do so, simply log into your account, here (you may need to reset your password first). Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen. Click “View registration.” You’ll see your current race distance under “Category.” Just click “Edit,” choose the distance you’d like to switch to. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance. If you’re switching to the half marathon then you’ll be required to pay the difference in price at the time of the request. We don’t offer refunds for the difference in price when switching to a shorter distance. Instructions on accessing/creating your Enmotive account.

What's your refund policy?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

What happens if the race is cancelled?

If the live race is cancelled, each registrant will have the option of receiving a refund, deferring fees paid to next year’s race, or applying the fees to entry into the Flight Deck Virtual Run. Each registrant must indicate his/her choice within thirty days of being notified of the cancellation by answering the questionnaire sent with the cancellation notice and returning such questionnaire to us. If a registrant does not make a timely election, the registrant will be entered in the virtual run and the live race fees applied to the virtual run entry fee. In no event will the processing fee or fees paid for merchandise orders be refunded due to the race cancellation. Merchandise orders paid for will be shipped to the address associated with the registrant’s race profile by the scheduled date of the cancelled event. In addition, we will not be responsible for any costs relating to changed or cancelled travel plans or other related arrangements a registrant may incur due to any such cancellation. A date or venue change is not a cancellation.

Can someone else pick up my packet for me?

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

What are the cutoff times in the half marathon race?

All half marathon participants must reach Water Stop #2 (Mile 5) in 1 hour 15 minutes after the start of the race at 9:15 AM; and they must complete the full half marathon course in 3 hours 30 minutes by 11:30 AM.

Will there be pacers?

Yes. Pacers will be provided for the half marathon only in the following groups (hrs): 1:30, 1:40, 1:50, 2:00, 2:10, 2:20, 2:30, 2:40, 2:50, and 3:00.

How old do I have to be to compete?

For the Half Marathon runners must be at least 16 years of age or older on race day to participate.

Can I volunteer?

Volunteers are always appreciated. You can register individually or as a group!

What are the lodging options for the race?

Find your lodging options! Check back frequently as they will update as the race gets closer.

How do I get my free race photographs?

We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Ventures Endurance Athletes with Disabilities Event Rules.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between August 22nd to September 27th. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

When do I need to complete my run?

You can complete your run anytime between August 22nd to September 27th. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants.  

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.  

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.  

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!  

Do you ship internationally?

The Flight Deck Half Marathon Virtual Run are currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my swag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size 

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@venturesendurance.com. For press inquiries, contact our team at pr@gannett.com!